Terms of Service
What Lost Bitcoin is
Lost Bitcoin is an investigation service. We research the information you provide, check Bitcoin addresses against public blockchain data, and give you evidence-based reports and guidance. We do not guarantee that Bitcoin can be found, accessed or recovered, and a blockchain balance never by itself proves ownership or recoverability.
Products and prices (USD)
- Initial assessment — free.
- Investigation Report — $9.99, offered when a credible, actionable lead has been identified.
- AI Guided Next Steps — $6.99.
- Wallet Report — $4.99 for the first address, $1.99 for each additional address in the same report.
Your responsibilities
- Provide information that is yours to share and as accurate as you can.
- Never send us a seed phrase, private key or wallet password. We will never ask for them, and our system refuses to store them.
- You are responsible for decisions you make based on our reports.
Refunds
If we cannot deliver a report you paid for, we will refund it in full. If a report was delivered as described, it is not refundable simply because the investigation did not lead to recovery — the service is the investigation itself. If you believe a charge is wrong, contact hello@lostbitcoin.org and we will review it fairly.
Liability
Our reports are based on the information available to us, including public blockchain data that can change over time. To the extent permitted by law, our liability is limited to the amount you paid for the product in question.