Privacy Policy
Who we are: Lost Bitcoin (lostbitcoin.org), contact hello@lostbitcoin.org.
What we collect
- Your name and email address, so we can run and resume your investigation.
- Your questionnaire answers, any Bitcoin addresses you give us, and notes you add.
- Investigation findings we generate (blockchain evidence, recommendations, reports).
- Purchase records (product, amount, status, payment provider reference). We never see or store your card details — payments are handled by Stripe.
- Your approximate country and region, detected from your IP address when you use the site, used only to suggest exchanges that operated in your area. Your IP address itself is not stored.
What we never collect
- Seed phrases, private keys, or wallet passwords. Our system actively refuses to store them. Never send them to anyone.
How we use it
Only to run your investigation, produce your reports, provide the guided walkthrough, and keep your investigation available when you return. Blockchain addresses are checked against public blockchain data providers (e.g. Blockstream) — addresses are public information, but we treat your whole record as private.
Sharing
We do not sell your information. We share it only with the service providers needed to operate (payment processing, blockchain data, hosting), and only the minimum each needs.
Your choices
Email hello@lostbitcoin.org to access, correct, export or delete your investigation record. Deleting your record deletes your answers, findings and reports from our systems.
Security
Investigation records are protected by per-customer access tokens, ownership checks, and encrypted connections (HTTPS) in production. No system is perfect; we will tell affected customers promptly if a breach exposes their records.